Live Chat

A more human digital customer relationship with our Live Chat

Communicating with your users from your website has never been easier.

Messaging

The benefits of Live Chat on your website

Make it easy for your visitors to get in touch immediately

Messaging has become an important part of consumers' daily lives. Allow them to instantly connect with your brand, directly from your website.

Live Chat, a simple, immediate communication channel

67% of users prefer to send messages rather than call

Boost your website's sales performance

Generate new qualified contacts and achieve your business goals.

Leads that are twice as qualified

Optimise your customer satisfaction

Complete satisfaction for your prospects as you answer their questions instantly from your website.

96% satisfaction rate after a discussion
Genius

Instant exchanges between your visitors and our Genius staff

Genius staff, trained in your products and ready to start a conversation with your prospects.

Genuine experts in your brand, available 24/7

Unlike an automated chatbot, the Live Chat is fully hosted by real experts in your brand. Your prospects enjoy a unique, personalised customer experience.

The guarantee of a qualitative response to your prospects' questions 24/7

A comprehensive training programme

Each Genius is trained through a programme provided by the Genius Academy. During this training, three core skill areas are covered.

The art of conversation

Spelling, grammar, typing proficiency... are all an integral part of our training program.

Your industry

Each Genius is dedicated to a specific field of activity. They undergo on-going training to keep abreast of the latest developments in the market.

Your brand and products

The Genius staff who are accessible via your website are trained in your brand: its history, its products, its services and its specifics.

Your conversational space

Live Chat: multi-functional technology

A steering and analysis platform

From our platform, each conversation is sorted and analysed against over 200 KPIs. Learn more about the behaviour of your consumers, your clients' interests, the pages where they discuss most, the campaigns they are most responsive to.

Google Analytics
Adobe Analytics

Connecting to all your tools

Our technology, linked to our platform, allows us to connect to your CRM and other contact management tools.

Transmission takes place once the conversation is over, for optimal processing of qualified contacts,

Behavioural targeting that adapts to your users

Our intelligent technology allows you to optimise interaction with your prospects.

The chat window appears depending on the behaviour of the user on your website and allows you to initiate contact at the most appropriate time.

#personalisation

A window that fits your image

Each Live Chat window is a bespoke development.

customisable and designed to fit with your branding, Internet users are treated to a stylish and attractive interface, focused on the user experience.

Our formulas

Live Chat: Chat management
that is tailored to you

Thanks to 100% human experts, your prospects receive precise answers, regardless of the management method you choose.

Choose the conversational formula that meets your expectations:

SaaS Plateform

Your staff respond to all conversations on your different conversation channels via our dedicated service.

  • Access to the technology
  • Unlimited access to the platform
  • Onboarding
Hybrid

Shared management between our Genius staff and your experts, depending on your needs.

  • Pooling of teams
  • Unlimited access to the platform
  • Onboarding
Recommended
Full Genius

100% eKonsilio support with online advisors who are trained in your products.

  • Dedicated eKonsilio Genius team
  • Unlimited access to the platform
  • Onboarding
Meet our Genius staff
#livechat

Ready to chat with your site's visitors?