Approved by over 
 250 customers

Designed and built to facilitate the management of your contact traffic from discussion channels, the Platform interfaces with all CRMs and other contact management tools.API connections can be implemented to match your internal tools and according to your prerequisites.

Integration with 
your CRM

Our tool gives you the opportunity to instantly track all performance indicators regarding your discussion channels and users. Get accurate metrics and reports to learn more about your prospects' behaviour.

A conversational analysis
 platform

Your customer relationship analysis and management platform

Guide and inform your prospects throughout 
 their entire search and purchase process.

Conversational services 
 for automotive 
 professionals

100% eKonsilio support with online advisors who are trained in your products.

Full Genius

Shared management between our Genius staff and your experts, depending on your needs.

Hybrid

Your staff respond to all conversations on your different conversation channels via our dedicated service.

SaaS Platform

In choosing one of the formulas, you will give your prospects a seamless customer experience on a personal level, thanks to real-life online advisors.

A conversation management system 
 that is tailored to your organisation

Ready to help your customers 
 with their vehicle projects?

Thanks to extensive training at the Genius Academy, our automobile industry customer advisors are fully conversant with your practices and can accurately steer your prospects in their search.Their typing, spelling and grammar skills mean your clients receive professional and qualitative answers.

Automotive experts that are trained 
 in your products and services

Connect with your prospects on these channels to

Tools that fit the needs 
 of automobile industry stakeholders

Equip yourself with the best conversational marketing tools and boost your automotive sales. 100% digital solutions. More than 250 customers won over...

Attract and convert your automotive prospects - eKonsilio

Get the latest resources 
 in your mailbox

Find out more about our services, your rights and your personal data in the eKonsilio general conditions of use.

Terms and conditions of use - eKonsilio

Terms and conditions
of use

You can reach us by email 
by filling out the form

A question ? Need information? Send us a message via our Live Chat,
 we are available to answer you straight away

Let's get in touch 
 instantly

Our office

Opening times

Phone

Find eKonsilio on 
social media

Would you like to contact us? Send a message via our online chat and receive an instant response from one of our experts. 

Have a question? A request? Contact our teams - eKonsilio

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An error has occurred

The page you are looking for does not exist.

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When they join the Genius Academy, online advisors follow a 
training programme on:

Improving skills in the art of conversation

Our Genius teams are multilingual and are trained in your line 
of business

Specialisation by business sector and by language 

Training in conversational practices certified 
by a comprehensive diploma course.

The Genius Academy 
by eKonsilio

Our Genius staff can focus on their core tasks because they can rely on the 
platform's automation performance.By combining the hours of conversations carried out by our consultants with Machine Learning and Natural Language Processing techniques, we can enrich our Platform every day. As conversations progress, it becomes an essential contribution to our Genius staff's effectiveness.

Augmented Genius,
bringing people and technology together

Being an eKonsilio Genius means belonging to a real community of experts where
conversational practices are shared among the online advisors.

Genius, 
 eKonsilio's in-house community

Connected and friendly, they are keen on messaging and customer relations.These qualities mean we can offer a conversational experience that meets your objectives as well as your prospects' expectations.

Our Genius staff's expertise 
at your service

Online advisors trained in the art of conversation, 
your industry and your products.

Genius, the art of conversation 
by eKonsilio

Available day and night,
every day of the week.

24h / 7j

Average length of a
conversation on a website

18 min.

Average first response time
on all channels

16 sec.

Satisfaction rate after
a discussion with a Genius

96.8%

Our Genius staff know how to communicate with your contacts and 
adapt to the way they express themselves.

A customer relationship founded on people, 
expertise and responsiveness

Ready to give your customers support 
with real online advisors?

Discover our Genius, online advisors trained in digital and human customer relations. Conversational skills, typing tests

Genius, expert advisors for your customer relationship

Chat with prospects 
using Google Business Messages

Get in touch with your prospects directly from your Google my Business listing with Google's Business Messages! Generate leads, win customers

Capture your leads on Google Business Messages - eKonsilio

It's never been easier and faster to create a special relationship with your prospects! 


However digitised you are, our teams will assist you and suggest suitable tools.

The benefits 
of conversational exchanges

Analyse and measure conversational performance
from your dashboard

Conversational experience for an enhanced customer relationship

Website, social media, mobile application, engage with your prospects and customers wherever they are and connect with them on a channel they are familiar with.

Through 
 all channels

60% of conversations and interactions occur after 6pm and on weekends. All of which are business opportunities that can be acquired through our conversational tools.

At any time of the 
 day: 24/7

Our Genius staff are trained in messaging practices, and conduct each conversation in a personalised, professional way, in keeping with the tone of your brand.

With personalised, 
 meaningful exchanges

Instantly connect with your prospects and create one-to-one contact 
 at any time through the channel of your choice.

Interact directly with 
 your prospects

SaaS Plateform

We decided on a conversational marketing interface where 
interactions are 100% human, not automated.

The management method 
 that suits you

Our latest available resources

eKonsilio supports you in the deployment of conversational tools and makes your digital customer relationship more human! Already 200 brands…

eKonsilio : conversational marketing & customer relationship

Chat with your prospects 
using Facebook and Instagram

Contact your prospects on messenger on your Facebook page. Immediate response to messages. Increase customer satisfaction, increase your sales

Generate leads on Messenger and Instagram Direct - eKonsilio

Travailler chez eKonsilio, c’est entrer dans l’ère 
du conversationnel et rester soi-même pour 
apporter un nouveau souffle d’inspiration

Marketing, commerce, découvrez les postes à pourvoir chez eKonsilio. Trouvez le poste idéal. Venez contribuez au développement du marketing conversationnel !

Recrutement : les postes à pourvoir chez eKonsilio

Rejoignez l’aventure 
eKonsilio

embarqués quotidiennement 
dans l’aventure eKonsilio

+70 collaborateurs

dans lesquels nous proposons
nos services

7 pays

nous font confiance en France 
et à l’international 

+300 marques

Votre CV ne montre qu’une partie de vous. 
Faites-nous découvrir l’autre partie et apportez
votre expérience à eKonsilio.

Nous  accueillons la personne que vous êtes et celle 
que vous souhaitez devenir

Votre travail chez eKonsilio aura 
du sens. Pour nous, comme pour vous.

Discover all the legal mentions of eKonsilio. Presentation of the website, data management, we tell you everything!

All legal notices - eKonsilio

Legal Notices

Messaging has become an important part of consumers' daily lives. Allow them to instantly connect with your brand, directly from your website.Live Chat, a simple, immediate communication channel

Make it easy for your visitors to get 
in touch immediately

The benefits of Live Chat on 
 your website

Each Live Chat window is a bespoke development.customisable and designed to fit with your branding, Internet users are treated to a stylish and attractive interface, focused on the user experience.

A window that fits your image

Unlike an automated chatbot, the Live Chat is fully hosted by real experts in your brand. Your prospects enjoy a unique, personalised customer experience. The guarantee of a qualitative response to your prospects' questions 24/7

Genius staff, trained in your products and ready to start a conversation with your prospects.

Instant exchanges between your 
 visitors and our Genius staff

Communicating with your users from your website has never been easier.

A more human digital customer relationship with our Live Chat

Thanks to 100% human experts, your prospects receive precise answers, regardless of the management method you choose.

Live Chat: Chat management {br} that is tailored to you

Generate new qualified contacts and achieve your business goals.

Boost your website's 
 sales performance

Our technology, linked to our platform, allows us to connect to your CRM and other contact management tools.Transmission takes place once the conversation is over, for optimal processing of qualified contacts,

Connecting to all your tools

From our platform, each conversation is sorted and analysed against over 200 KPIs. Learn more about the behaviour of your consumers, your clients' interests, the pages where they discuss most, the campaigns they are most responsive to.

A steering and analysis platform

Live Chat: multi-functional technology

Complete satisfaction for your prospects as you answer their questions instantly from your website.

Optimise your customer satisfaction

Ready to chat with
your site's visitors?

Our intelligent technology allows you to optimise interaction with your prospects.The chat window appears depending on the behaviour of the user on your website and allows you to initiate contact at the most appropriate time.

Behavioural targeting that adapts to your users

The Genius staff who are accessible via your website are trained in your brand: its history, its products, its services and its specifics.

Your brand and products

Spelling, grammar, typing proficiency... are all an integral part of our training program.

The art of conversation

Each Genius is dedicated to a specific field of activity. They undergo on-going training to keep abreast of the latest developments in the market.

Your industry

Each Genius is trained through a programme provided by the Genius Academy. During this training, three core skill areas are covered.

A comprehensive training programme

Chat instantly with your prospects. Live Chat is the conversational marketing solution your website is missing!

Connect live with your prospects - Live Chat - eKonsilio

Analyse the full profile of qualified contacts according to different metrics: project, budget, device used, persona, preferred channels, interests, etc.

Contact monitoring

Learn more about your audience through conversational analysis: prospects' preferred products, location, recurring questions, peak times, etc.

Audience segmentation

Designed to support you in your customer relationship strategy, the platform helps you monitor all the performance indicators for your discussion channels and users.As well as analysing discussion outcomes, many metrics and reports will help you learn more about your prospects' behaviour.

Analysis of 200+ KPIs from your space

API connections can be specifically deployed to fit your internal tools.

The platform is a bespoke development, connecting easily to your CRM solution, contact management tools and all your analysis tools.

Integration with your CRM

Our platform has the best automation performance designed for optimal concentration of our Genius staff on what really matters: the conversation.Thanks to Machine Learning and Natural Language Processing (NLP) techniques, our Platform is progressively enhanced by the discussions carried out by our Genius staff.

Augmented Genius: {br} when technology and humans complement each other

Harness powerful technology to track all your conversations in real time.

A conversational
 management platform

Easily manage all conversations and contacts generated via your conversational tools and explore all the platform's features for your business.At-a-glance view, and real-time monitoring, of all Genius staff engaged across all your IMs and social networks.

Improve productivity

Centralise all your discussions 
 in one place

Start the conversation with your prospects now!

Centralize all your conversations in one place. The eKonsilio platform: monitor and analyze the performance of your digital customer relations

Centralize and analyze your online conversations - eKonsilio

Get the latest resources in
your mailbox

Latest webinars

L’actualité d’eKonsilio dans la presse : nos derniers 
communiqués et nos parutions dans les médias.

Press Room

Obtenez les dernières ressources 
 dans votre boîte mail

Nos dernières parutions

Si vous êtes journaliste et que vous souhaitez 
parler avec un membre de l’équipe

Articles de presse, communiqués de presse, retrouver eKonsilio dans la presse ! Ne passez à côté d'aucune actualité d'eKonsilio...

Actualités : eKonsilio dans la presse - eKonsilio

Read the privacy policy of the eKonsilio website. Contact details of our DPO, etc. Find all the latest information.

Privacy policy - eKonsilio

Privacy Policy

Connectez l’ensemble de vos outils de lead management, de gestion de contacts ou d’analyse de campagnes à notre plateforme.Vos leads immobiliers générés sont instantanément envoyés vers les applications et systèmes de votre choix pour être traités et analysés.

Une connexion à l’intégralité 
 de vos outils professionnels

Notre outil vous offre l’opportunité de suivre instantanément tous les indicateurs de performance liés à vos canaux de discussion et vos utilisateurs.Bénéficiez de métriques précises et d’édition de reporting pour en apprendre davantage sur le comportement de vos prospects.

L’analyse de vos indicateurs 
 de performance favoris

Analyse et suivi de votre 
 relation client depuis la plateforme

Engagez une conversation avec vos futurs clients et proposez-leur 
 une réponse adaptée à leur projet immobilier.

Le conversationnel 
 au service des professionnels 
 de l’immobilier

Un accompagnement 100% eKonsilio grâce à des conseillers en ligne formés à vos produits.

Une gestion partagée entre nos équipes Genius et vos experts en fonction de vos besoins.

Vos équipes répondent à l’ensemble des conversations sur vos différents canaux conversationnels depuis notre plateforme

Avec de véritables conseillers en ligne, vos prospects bénéficient de réponses précises quel que soit le mode gestion que vous sélectionnez.

Une gestion personnalisée de vos conversations selon votre organisation

Prêt à accompagner vos clients 
 dans leur projet immobilier ?

En suivant une formation complète au sein de la Genius Academy, nos Genius du secteur immobilier sont formés à vos services et répondent avec précision aux questions de vos prospects .Orthographe, grammaire, syntaxe et dactylographie sont autant de compétences dont ils disposent et qui leur permettent de proposer des réponses aussi rapides que professionnelles.

Des conseillers immobiliers 
 formés à votre offre

Soyez présents là où vos prospects se trouvent et créez une relation de proximité avec eux

Des outils adaptés aux besoins 
 des acteurs de l’immobilier

Créez une relation privilégiée avec vos futurs acquéreurs grâce au marketing conversationnel. Chat en ligne et bien d’autres outils pour le secteur immobilier.

Le conversationnel pour accélérer vos transactions immobilières - eKonsilio

Information on
 instant messaging

Articles, guides, white papers, podcasts... discover all the content to convert your Internet users into prospects and customers!

{type, select, 
    post {Discover each month new articles about tools to acquire new leads online. Conversational marketing... many topics covered!} 
    guidebook {Conversation for your business like you've never read it before. Our experts share their advice in comprehensive guides.} 
    video {Discover a new way to present our products thanks to the video resources! Discover the eKonsilio videos...} 
    caseStudy {Automotive groups, real estate players, housing professionals, find all the statistics and details of our clients' projects...} 
    webinar {Find the replays of our webinars broadcast online. Online lead acquisition and its challenges will no longer hold any secrets for you and your teams.} 
    other {Articles, guides, white papers, podcasts... discover all the content to convert your Internet users into prospects and customers!}
    }

All the resources to generate leads online - eKonsilio

All the resources for {sector} industry

All the resources {tag}

{type, select, 
    post {All the articles to convert your prospects into customers} 
    guidebook {Conversational marketing essentials: guides - eKonsilio} 
    video {All videos dedicated to conversational marketing} 
    caseStudy {Our client projects revealed: case studies - eKonsilio} 
    webinar {Relive our webinars as if you were there - eKonsilio} 
    other {All the resources to generate leads online - eKonsilio}
    }

Chat with your prospects 
 via SMS

Create targeted marketing campaigns with targeted and relevant SMS! Lead acquisition, customer loyalty, a strategy adapted to your needs!

Generate leads by SMS - Conversational tools - eKonsilio

Chat with your prospects 
 using WhatsApp Business

Multiply the points of contact with your prospects and capture them on Whatsapp! For a customer relationship that combines human and digital. Already 200 customers conquered...

Let's get in touch instantly

You can reach us by email by filling out the form

Our office

Phone

Opening times

Find eKonsilio on social media