Customer Relationship
Your clients want immediate answers and human contact, even online. Live Chat simplifies every interaction and strengthens trust on a daily basis.
92%
Satisfaction rate
x2
Productivity support
+45%
Reduced claims
These brands have chosen eKonsilio as their solution
Use cases for customer relationship
Live Chat makes communication between your teams and your customers easier at every stage of the journey. It ensures quick, personalized and continuous responses for a customer experience without waiting or interruption.
Offer your clients immediate and accurate answers, with no waiting time.
Extend the relationship after the purchase to strengthen customer engagement.
Stay available 24/7 thanks to AI, even outside business hours
Support your visitors before the purchase decision and reduce cart abandonment.
Key features
The eKonsilio Live Chat combines AI and human expertise to streamline interactions, speed up resolutions, and deliver a personalized experience on a large scale.
Messages adapted according to the profile and client need.
Instant answers to recurring requests.
Performance monitoring and customer satisfaction tracking.
AI handles simple questions, your advisors handle complex cases.
Accessible on your website or application, without friction.
Historization and personalization of exchanges.
Resources to stay reachable at all times
Études de cas, articles et guides : découvrez comment on renforce la réactivité de votre service client et la performance commerciale.
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Frequently Asked Questions
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?How does Live Chat improve customer relations?
It provides fast and personalized responses, reducing wait times and increasing satisfaction.
Can Live Chat replace a traditional customer service?
No. It complements it by handling simple requests through AI and forwarding complex cases to your advisors.
Can I offer 24/7 support with Live Chat?
Yes. AI and automated scenarios ensure constant availability.
How to personalize the customer relationship through Live Chat?
Adapt your messages, scenarios and scripts based on each customer's profile and CRM history.
Which indicators should be monitored to measure the impact of Live Chat?
Track response time, CSAT, NPS, and first contact resolution rate.