Conversations Meta
With eKonsilio, manage your Meta conversations on a large scale. AI processes, qualifies and connects your Messenger and Instagram exchanges to your other channels.
+40%
Qualified leads
90%
Reading rate
100%
Integrated with Meta Ads
These brands have chosen eKonsilio as their solution
Use cases for your Meta conversations
Your audiences interact on Messenger and Instagram, but each conversation can follow a different path. eKonsilio manages them, qualifies them, and connects them to your other channels to maximize conversion at every stage.
Handle the messages received on Messenger and Instagram without getting overwhelmed.
Each message is analyzed, categorized and directed to the right channel or the right service.
Extend the conversation beyond Meta, on the customer's preferred channel.
Measure the performance of your Meta conversations and their overall impact on your acquisition.
Key features
eKonsilio doesn’t just centralize messages: the platform processes, prioritizes and connects your Meta conversations with your other channels to streamline the experience and improve conversion.
Analysis and automatic distribution according to the type of request, the channel or availability.
Switch from a Meta conversation to WhatsApp, SMS or Live Chat without interruption.
Analyze volumes, response times and overall performance.
Handles simple questions and prequalifies leads before transferring them to your advisors.
Your teams take over at any time for personalized support.
Synchronize data, statuses and conversation histories.
Resources to stay reachable at all times
Études de cas, articles et guides : découvrez comment on renforce la réactivité de votre service client et la performance commerciale.
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Frequently Asked Questions
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?How does Meta conversation centralization work?
All your Messenger and Instagram conversations are analyzed, categorized and processed automatically. The AI handles simple requests and your advisors take over for high-value interactions.
Can I connect Meta conversations to my other channels?
Yes, eKonsilio connects your Meta interactions with your WhatsApp, Live Chat or SMS conversations to ensure a smooth continuity.
How are messages distributed between AI and advisors?
AI handles basic questions and instantly transfers complex cases to a human advisor.
Is it possible to track the performance of Meta conversations?
Yes, all interactions are measured: volumes, response rates, conversions and customer satisfaction.
Are Meta conversation data secure?
Yes, eKonsilio uses official Meta connections and complies with GDPR standards.