Our platform

All your conversations. One single space. One single vision.

Live chat, SMS, WhatsApp, Messenger, Instagram… Whatever the channel, all your conversations are centralized in a single platform. Manage them with our AI, your advisors or ours, and turn every interaction into measurable performance.

SMS

Live Chat

Designed for your teams. Optimized with AI

The eKonsilio platform gives you complete control over your conversations and your performance. Simple for advisors. Powerful for managers.

Analytics

Statistics & KPI

Conversion rate, AI/Human ratio, number of leads generated, breakdown by channel or device. Useful data, not incomprehensible tables.

Flowbox

Multichannel inbox

All your channels (live chat, SMS, WhatsApp, etc.) in a single seamless interface. Your teams no longer lose track.

Smart Data

Resume and AutoFill

Our AI scrapes the conversation for you: automatic summary, information extracted and automatically filled in the contact file.

Quality monitoring

Organize conversation topics with precision. Track trends, prioritize topics, refine your campaigns.

Conversation mapping

Tags and sub-tags

Organize conversation topics with precision. Track trends, prioritize topics, refine your campaigns.

Overflow management

Smart overflow

You set the rules: in case of a long wait, conversations are automatically transferred to our advisors.

Augmented assistance

Improved AI

Auto-reply, response suggestions, tone change, automatic translation… AI intelligently supports your advisors.

Personalization

Behavioral personalization

Unlimited chat window, sounds, animations, behavior-based targeting: engage your visitors however you want.

These brands have chosen eKonsilio as their solution

Each client is unique. So is our platform.

Each company has its own way of operating.

At eKonsilio, our team of developers creates custom integrations and processes that fit your company perfectly.

Result: a unique platform tailored to your needs.

A scalable platform

Our developers continuously improve the solution to adapt it to your new needs and objectives.

Ultra-precise analysis

Track your performance in real time, identify recurring topics, compare your points of sale… And take action immediately.

AI & human, together

Our AI handles simple requests. Your advisors (or ours) take over for key conversations. A frictionless experience.

Multilingual

A platform that speaks all languages

Offer your clients a seamless experience in their native language. Thanks to AI and our advisors, eKonsilio removes language barriers and enables you to engage, convert and retain your audiences internationally.

UK English

Français

Italiano

Nederlands

Español

Deutsch

Belgique

Português

Norge

US English

Case study

The impact of eKonsilio at Blot Immobilier

With more than 47 agencies in the Greater West, Blot Immobilier wanted to offer a smooth and responsive experience to its clients, while generating more qualified leads.

By choosing the Hybrid mode, the Blot teams respond during the day, while the eKonsilio advisors take over during overflow periods and at night.

Result:

In just a few months, Blot recorded over 120 qualified leads per month and a conversion rate of 18%, while maintaining personalized and human support.

Access the case study

Multimanagement

Combine AI and human for every interaction

Whatever your goal: generating leads, improving your customer support, or streamlining your internal communications. eKonsilio centralizes and optimizes all your conversations.

Canaux