Call to SMS
When a call cannot be handled, automatically offer a simple and quick alternative: conversational SMS. You remain reachable, your clients avoid waiting, and no request is lost.
40%
Recovered contacts
+25%
Customer satisfaction
-30%
Incoming calls
These brands have chosen eKonsilio as their solution
Use cases for Call to SMS
In a context where phone calls quickly overwhelm your teams, Call to SMS becomes a strategic ally. This system allows you to maintain customer relations even when a call cannot be answered.
Each unanswered call automatically triggers an SMS to continue the conversation and not lose any contact.
Even outside office hours, your clients get a response via SMS.
SMS becomes a simple and effective follow-up channel after a missed call.
The Call to SMS turns a missed call into a qualified opportunity.
Key features
With Call-to-SMS, every missed call becomes an opportunity. The solution combines the efficiency of AI and human expertise to ensure continuity of service without losing contact.
Each missed call is immediately redirected to SMS.
Send a tailored message from the very first contact.
Measure your SMS volumes, responses and performance.
AI answers frequently asked questions without involving your teams.
Complex requests are instantly transferred to a human.
All conversations are stored in your CRM.
Resources to stay reachable at all times
Études de cas, articles et guides : découvrez comment on renforce la réactivité de votre service client et la performance commerciale.
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Frequently Asked Questions
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?Is conversational SMS legal?
Yes. As with any prospecting channel, you must obtain the person's prior consent. eKonsilio supports you in full compliance with the GDPR and best practices.
How is conversational SMS different from traditional marketing SMS?
The classic SMS is a “push” message, often one-way. The conversational SMS opens a discussion. It allows you to ask questions, collect answers, and create a useful exchange.
Does it really work better than email or a call?
Yes, the SMS is read in 90% of cases within a few minutes. It avoids the barrier of the form, allows you to capture attention quickly, and makes it easier to engage profiles that are hard to reach.
Can responses or scenarios be automated?
Absolutely. eKonsilio allows you to create automated and intelligent conversational journeys, while still keeping the possibility of human intervention when necessary.
Is it compatible with my CRM or my current tools?
Yes. Our solution integrates easily with most CRMs or marketing tools. You can track conversations, enrich your files, and trigger actions automatically.