Call to WhatsApp
When a call cannot be answered, automatically offer a simple alternative: the WhatsApp conversation. You remain reachable, your clients avoid waiting.
40%
Recovered contacts
+25%
Customer satisfaction
-30%
Incoming calls
These brands have chosen eKonsilio as their solution
Use cases for Call to WhatsApp
In a context where phone calls quickly overwhelm your teams, Call to SMS becomes a strategic ally. This system allows you to maintain customer relations even when a call cannot be answered.
In case of high traffic, unanswered calls are redirected to WhatsApp to maintain the customer relationship without waiting.
Extend the relationship after a missed call and keep a written record of the exchanges.
Stay reachable even at night, on weekends or holidays. The AI takes over while waiting for your advisors.
Turn a missed call into a qualified opportunity thanks to messaging.
Key features
With Call to WhatsApp, every missed call becomes an opportunity. The solution combines intelligent automation and human intervention to offer a 100% seamless experience.
Each missed call is redirected to WhatsApp to continue the conversation instantly.
Send a message tailored to the context of the call: confirmation, follow-up, or simple contact.
Track volumes, response rates and WhatsApp performance from a single dashboard.
Artificial intelligence answers simple questions and filters requests before transferring them to an advisor.
As soon as a complex need is detected, the conversation is automatically transferred to an advisor.
All interactions are recorded in your CRM for tracking and follow-up without any loss of information.
Resources to stay reachable at all times
Études de cas, articles et guides : découvrez comment on renforce la réactivité de votre service client et la performance commerciale.
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Frequently Asked Questions
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?How does Call to WhatsApp work?
When a call is not answered, an automatic WhatsApp message is sent to the caller to continue the conversation.
Can I customize the messages sent after a missed call?
Yes, you can set your own welcome messages, reminders and your automated scenarios.
Does Call to WhatsApp work outside of business hours?
Yes. Unanswered calls trigger a redirection to WhatsApp, where AI or your advisors ensure continuity of service.
What types of businesses can use Call to WhatsApp?
All companies receiving a large volume of calls: retail, e-commerce, healthcare, public services, insurance, etc.
Is it possible to integrate Call to WhatsApp with a CRM?
Yes. Each contact generated is recorded in your CRM, which allows for precise tracking and effective follow-up.