Conversational experience for an enhanced customer relationship
Interact directly with your prospects
Instantly connect with your prospects and create one-to-one contact at any time through the channel of your choice.
Through all channels
Website, social media, mobile application, engage with your prospects and customers wherever they are and connect with them on a channel they are familiar with.
At any time of the day: 24/7
60% of conversations and interactions occur after 6pm and on weekends. All of which are business opportunities that can be acquired through our conversational tools.
With personalised, meaningful exchanges
Our Genius staff are trained in messaging practices, and conduct each conversation in a personalised, professional way, in keeping with the tone of your brand.
The benefits of conversational exchanges
It's never been easier and faster to create a special relationship with your prospects!
However digitised you are, our teams will assist you and suggest suitable tools.
Analyse and measure conversational performance from your dashboard
The management method that suits you
We decided on a conversational marketing interface where interactions are 100% human, not automated.
Choose the conversational formula that best suits your resources and means:
Your staff respond to all conversations on your different conversation channels via our dedicated service.
- Access to the technology
- Unlimited access to the platform
- Onboarding
Shared management between our Genius staff and your experts, depending on your needs.
- Pooling of teams
- Unlimited access to the platform
- Onboarding
100% eKonsilio support with online advisors who are trained in your products.
- Dedicated eKonsilio Genius team
- Unlimited access to the platform
- Onboarding