Conversation at the heart of the customer experience.
Centralize your conversations, automate simple responses and provide a seamless customer experience across all your channels: Live Chat, WhatsApp, SMS and Meta.
An all-in-one platform to manage your conversations
Manage all your communications from a single, multichannel, intuitive interface designed for both your marketing teams and your advisors.
Discover the platformClient brands
ROI campaigns
Customer satisfaction
Be where your clients write to you
Centralize all of your channels in a single interface and maintain the same level of service, no matter the point of contact.
Take your customer conversations to the next level
A universal channel, an immediate impact. SMS engages your prospects and builds customer loyalty in just a few seconds.
40%
Recovered contacts
+25%
Customer satisfaction
-30%
Incoming calls
Flexible management methods, designed to adapt to you
Whether you want to entrust the management of your conversations to our teams or manage your own system, eKonsilio adapts to your structure, your resources and your objectives.
100% eKonsilio support thanks to online advisors trained in your products. The Genius team masters the art of conversation and tailors their messages to each of your clients. They are available 24/7 across all messaging channels.
- Dedicated eKonsilio Genius Team
- Unlimited access to the platform
- Training via the Genius Academy
- Optimization of response time
- Controlled and quality conversations
With our “Managed by you“ offers, manage your customer relationship directly from the eKonsilio platform. Combine AI and in-house expertise to keep control over every interaction.
- AI + your teams
- Full SaaS
They trust us!
We build conversational strategies, tailored to the needs and specificities of each client.
In total, more than 300 brands have chosen eKonsilio, and this mutual trust motivates us to continuously innovate, making our clients true partners.
Discover their feedback now.
Our experts support you in building a customized conversational strategy.