Today, your customers reach out to you everywhere: on your website, by message, on social networks, or from their phone. With eKonsilio, you centralize all these interactions to respond faster, better, and without friction. One platform, all your channels, a seamless customer experience.
+40%
Customer satisfaction
-30%
Response time
5
Connected channels
These brands have chosen eKonsilio as their solution
Each interaction, whether it comes from your website, WhatsApp, or social networks, becomes an opportunity to create satisfaction and loyalty.
Greet your visitors live on your site. AI answers frequently asked questions, and your advisors take over as soon as a sensitive or strategic request arises.
Support your customers on the channel they prefer. Notifications, order information, support, or after-sales service: WhatsApp becomes a powerful tool to build loyalty and reassure your users.
Maintain the connection after conversion. Confirm a delivery, follow up on customer satisfaction, or notify about a special offer with simple and effective conversational SMS.
Strengthen your presence on Messenger and Instagram Direct. Reply to messages from your posts, campaigns, or stories, all from a single interface.
Leave behind traditional methods and engage your prospects where they’re truly active: on your website, on their phones, or on social networks.
With eKonsilio, you centralize all your interactions in a single platform, providing a consistent, fast, and personalized experience across every channel.
You turn your conversations into useful insights for your campaigns.
All your messages are gathered in one place.
Connected to your CRM and all your internal tools.
AI handles simple requests and hands over to your advisors as soon as an issue is detected.
The tone, data, and context follow every interaction.
Dashboards, key indicators, conversation tracking: everything is centralized.
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?Live Chat, WhatsApp, SMS, Messenger, Instagram, and Google Messages. All managed from Inbox.
Yes, each campaign displays the response rate, the requalification rate, and the transfer rate to the CRM.
Yes, only opt-in databases are used and all data is processed in accordance with regulations.
Automotive, real estate, training, retail, B2B… all sectors with lead volumes to rework.