When calls come in back to back, every second counts. eKonsilio helps absorb spikes in volume without overwhelming your lines by intelligently redirecting contacts to digital channels: Live Chat, SMS, WhatsApp, or Meta, all while maintaining a consistent and personalized experience.
+25%
Contacts handled
+30%
Team productivity
+45%
Customer satisfaction
These brands have chosen eKonsilio as their solution
When your advisors can no longer answer all the calls, eKonsilio takes over. Our platform detects the overflow and automatically offers instant conversational alternatives.
Automatically send a follow-up or confirmation SMS to ensure no request goes unanswered. Conversations continue in a smooth, traceable, and measurable thread.
Instantly redirect missed calls to WhatsApp Business. Your advisors can respond later or AI can handle the initial automated contact.
Choose a seamless, responsive, and available customer service, even during peak periods.
With eKonsilio, you provide your customers with a seamless and continuous experience, regardless of the channel or volume of activity.
Reduce your wait times and improve service quality.
Phone, chat, WhatsApp, SMS: a single space to manage everything
Reduce your operational costs while increasing customer satisfaction.
AI filters, qualifies, and directs requests according to their priority.
No missed calls, every interaction is redirected to the right channel.
Monitor your metrics in real time from the eKonsilio platform.
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?SMS, WhatsApp, Messenger, and soon Google Messages.
eKonsilio integrates with your telephony system and automatically triggers redirection as soon as a load threshold is reached.
Yes, each campaign displays the response rate, the requalification rate, and the transfer rate to the CRM.
Yes, it handles simple requests and transfers complex cases to an advisor as soon as a relational issue is detected.