Live Chat
With Live Chat, every interaction becomes an opportunity: AI detects intentions, your advisors convert your customers in real time.
2 min
Average response
+50 %
Qualified leads
100%
Responsiveness 24/7
Everything you can do with Live Chat
Live Chat is the most immediate point of contact between your visitors and your teams. It integrates into your digital journeys to capture leads at the right moment and improve customer satisfaction.
Capture your visitors when they show interest and turn them into actionable contacts.
Offer instant assistance to streamline the journey and reduce friction.
Identify the nature of the need and redirect each conversation to the right service.
Maintain the relationship after a purchase or a first interaction by offering useful and personalized follow-up.
Turn your visitors into customers
Live Chat is THE lever for performance and customer relations.
Why choose eKonsilio for your Live Chat?
Instant conversion
Engage your visitors from their very first intent.
Continuous availability
Stay reachable 24/7 thanks to AI.
Contextualized responses
Provide the correct answer according to the page or the stage of the journey.
Measurable performance
Track your volumes, response rates and customer satisfaction in real time.
Our products related to Live Chat
Live Chat is the foundation of our two flagship products: Lead Gen and Customer Relationship. It combines AI and human advisors to turn every conversation into a measurable result.
Lead Gen
Capture your visitors' intentions and turn every interaction into a qualified lead.
Kia France: How did Live Chat make it into their top 3 lead sources?
Kia France has made Live Chat a central lever in its customer journey. Managed 24/7 by a dedicated team, the system has generated more than 5,000 conversations per month, including 1,000 qualified leads. With a conversion rate to sales close to 20%, Live Chat has quickly established itself as one of the top 3 lead generation channels for the Kia France network
+1000
Leads per month
20%
Converted leads
+5000
Conversations per month
All your channels, one single platform
Exploitez les fonctionnalités d'Instagram Business pour attirer un nouveau public en réagissant à leurs demandes.
Messenger
Invitez vos clients à vous contacter via Facebook Messenger et identifiez de nouvelles opportunités.
Frequently Asked Questions
Check our FAQ (Frequently Asked Questions) to find the answers.
Need more information?Can Live Chat be automated?
Yes, the eKonsilio AI handles simple questions and detects intentions before transferring to human advisors.
Does the Live Chat work outside of business hours?
Yes, it remains active 24/7: simple requests are handled automatically and the others are recorded for later follow-up.
Is the Live Chat customizable?
Yes, its design, messages and tone can be adapted to your brand and your digital journeys.
How to measure Live Chat performance?
The eKonsilio dashboard displays conversation volumes, response rate, satisfaction and conversion.
Can the Live Chat be connected to other channels?
Yes, it integrates natively with WhatsApp, SMS, Messenger, Google Messages and your CRM.