100% tailor-made offers, ready to evolve with you.
Each company has its own resources, objectives and methods. That’s why eKonsilio offers flexible solutions designed to fit into your organization, whether it is managed internally, in SaaS mode, or supported by our teams.
Full AI
100% automated managementSimple and frequent requests are handled automatically, without human intervention. Our AI responds accurately and smoothly, while ensuring intelligent follow-up of conversations.
AI + Genius
Hybrid management: AI + humanAI filters and processes low value-added requests. As soon as a commercial or human issue is detected, an advisor trained in your field takes over in real time.
Full Genius
100% human managementAll conversations are handled by a team of eKonsilio advisors, trained in your offers and processes. For a high-quality customer relationship, without compromise.
These brands have chosen eKonsilio as their solution
AI, Human or both: you decide, we adapt
No matter your organization, your budget or your goals, eKonsilio adapts to your reality. Thanks to our unique hybrid approach, you combine the best of AI and human expertise to maximize your performance at every stage of the customer journey.
Adopt the model that suits you: AI, human, hybrid or SaaS and adjust it freely according to your needs.
Easy to use, our platform integrates seamlessly with your ecosystem (CRM, analytics, helpdesk…).
Our expertise improves your response, satisfaction, and conversion rates, no matter which management method you choose.
Our AI handles simple requests accurately, without ever harming the customer experience. It can be used alone or as a complement.
Call on our advisors whenever you want, or mobilize your own teams through our SaaS solution.
Drive your performance with clear, accessible dashboards focused on your goals.